# How to cancel your Planet Fitness membership online Log in at planetfitness.com, click Manage on your membership, then Cancel: 10 steps, 2 min 13 s. Or text zuzu and it's handled, in less than 1 minute of your own time. - Page: https://zuzu.ai/guides/how-to-cancel/planet-fitness - zuzu video (0:34): https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/cancel-planet-fitness-with-zuzu.mp4 - Video of the cancellation by hand (2:13): https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/cancel-planet-fitness-by-hand.mp4 - Updated: Nov 11, 2026 ## 4 ways to cancel your Planet Fitness membership Planet Fitness lists 3 ways to cancel. Texting zuzu is a 4th: zuzu does the online route for you. - Text zuzu: send 2 texts, and zuzu does the online steps for you. Less than 1 minute of your time. - Online: in your member account on planetfitness.com, 10 steps and 2 min 13 s. You need your login. - In person: at your home club. - By mail: a letter mailed to your home club. ## Can you cancel Planet Fitness online? Yes, you can cancel your Planet Fitness membership online, whether you call it your gym membership, your account or your subscription. On planetfitness.com, open My Account and log into your account, click Manage on your membership, then Cancel. The recorded cancellation on Nov 2, 2026 took 10 steps and 2 min 13 s. Planet Fitness also lets you cancel in person at your home club or with a letter to your home club. Planet Fitness says some policies vary by location because of state and local rules, so ask your home club if anything here looks different for you. Before you start, have your Planet Fitness login and your phone ready. When you sign in, Planet Fitness may text a login code to your phone. The cancel form opens in a new browser tab, so if a page seems stuck, check your other tabs before you try again. Timing matters more than speed. Cancel at least 7 days before your billing date to stop the next monthly charge, and at least 7 days before your annual fee date to skip the $49 annual fee. If you cancel later, that payment still goes through. Either way, you keep access to the club until your end date. The part people miss is the last click. Planet Fitness makes two offers to keep you, a freeze and a rate lock. Clicking No thanks, I still want to cancel on the rate lock only closes the pop-up, and you're canceled only after the second Cancel membership click. After that, your account shows Cancel Scheduled until your end date, which is normal. ## Planet Fitness cancellation policy 2026: what to know before you cancel - $49 annual fee: cancel at least 7 days before your annual fee date to skip it. The date is in the member portal and on your membership agreement. - 7 days before billing: cancel at least 7 days before your billing date to stop the next monthly charge. - $58 buyout fee: only for memberships with a minimum term that you end early. No Commitment memberships can be canceled at any time without a fee. - 2 offers to stay: say no to the freeze and the rate lock. You're canceled after the second Cancel membership click. ## Text zuzu and skip 10 manual steps By hand it's 10 steps and 2 min 13 s. With zuzu it's 2 texts and 24 s of your time. zuzu is an assistant you text. It signs in, says no to both offers and cancels for you. 1. You text: "can you cancel my planet fitness membership". Use your own words. There's no form to fill in, and zuzu replies to say it's starting. 2. You send zuzu the login code Planet Fitness texts you. Planet Fitness texts the code to your phone when zuzu signs in, so send it as soon as it arrives. 3. zuzu texts you when it's done, with your end date. zuzu goes through the same screens and says no to the freeze and the rate lock. You can check Cancel Scheduled in your account afterward. The chat with zuzu: - You (9:41 AM): can you cancel my planet fitness membership - zuzu (9:41 AM): Sure. Planet Fitness will text you a login code. Send it to me when it comes. - You (9:41 AM): 482913 - zuzu (9:41 AM): I’m in. I’ll text you when it’s done. - zuzu (9:44 AM): Done, it’s canceled. They offered a freeze and then a rate lock. I said no to both. - zuzu (9:44 AM): You can still go until Nov 16. Your account now shows Cancel Scheduled. Start at https://camp.zuzu.ai/c/cancel-planet-fitness ## The old way: cancel Planet Fitness step by step You need your Planet Fitness login. ### 1. Open My Account Go to [planetfitness.com](https://www.planetfitness.com/) and click My Account in the top right. [Watch at 0:00](https://zuzu.ai/guides/how-to-cancel/planet-fitness?t=0#watch) ![Planet Fitness homepage with My Account in the top right](https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/step-1.jpg) ### 2. Log into your account Click Log into your account and sign in. Your profile opens in a new tab. If nothing seems to happen, check your other tabs. Planet Fitness may text you a one-time login code when you sign in, so keep your phone nearby. If you can't sign in at all, canceling in person or by mail doesn't need your login. [Watch at 0:03](https://zuzu.ai/guides/how-to-cancel/planet-fitness?t=3#watch) ![My Account page with the Log into your account card](https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/step-2.jpg) ### 3. Click Manage Find your membership under Membership details and click Manage. Your plan name shows here, for example PF Black Card. [Watch at 0:12](https://zuzu.ai/guides/how-to-cancel/planet-fitness?t=12#watch) ![Profile page with Manage next to the PF Black Card membership](https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/step-3.jpg) ### 4. Click Cancel Under More options, click Cancel. The cancel form opens in a new tab. [Watch at 0:18](https://zuzu.ai/guides/how-to-cancel/planet-fitness?t=18#watch) ![Membership page with the Cancel card under More options](https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/step-4.jpg) ### 5. Answer two questions Pick why you're leaving and how likely you are to come back. The rest is optional. Click Continue. [Watch at 0:29](https://zuzu.ai/guides/how-to-cancel/planet-fitness?t=29#watch) ![Exit survey with both required questions answered](https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/step-5.jpg) ### 6. Say no to the freeze Offer to stay 1. Planet Fitness suggests freezing your membership instead. Click No thanks, I still want to cancel. The freeze puts your membership on hold for two months in a row, once a year. Click Freeze Now on the pop-up if you'd rather keep your membership that way. [Watch at 1:05](https://zuzu.ai/guides/how-to-cancel/planet-fitness?t=65#watch) ![Pop-up offering to freeze the membership](https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/step-6.jpg) ### 7. Click Cancel membership The review page shows when your membership ends. Scroll down and click Cancel membership. Take a screenshot of your end date here. The confirmation page at the end doesn't show it. [Watch at 1:18](https://zuzu.ai/guides/how-to-cancel/planet-fitness?t=78#watch) ![Review page showing the membership stays active until 11/16/2026](https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/step-7.jpg) ### 8. Say no to the rate lock Offer to stay 2. Planet Fitness offers to keep your current rate. Click No thanks, I still want to cancel. This only closes the pop-up. You're still a member at this point. [Watch at 1:45](https://zuzu.ai/guides/how-to-cancel/planet-fitness?t=105#watch) ![Pop-up offering to keep the current rate](https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/step-8.jpg) ### 9. Click Cancel membership again This is the click that cancels. You're back on the review page. Click Cancel membership one more time. [Watch at 1:59](https://zuzu.ai/guides/how-to-cancel/planet-fitness?t=119#watch) ![Review page, clicking Cancel membership a second time](https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/step-9.jpg) ### 10. Save the confirmation Done. Take a screenshot of the confirmation page in case you need proof later. The confirmation page says your membership has been canceled but doesn't show your end date, so keep this screenshot together with the one from the review page. Your account then shows Cancel Scheduled until your end date, and you can keep using the club until then. [Watch at 2:03](https://zuzu.ai/guides/how-to-cancel/planet-fitness?t=123#watch) ![Planet Fitness confirmation that the membership was canceled](https://zuzu.ai/guides/how-to-cancel/planet-fitness/media/step-10.jpg) ## Is it hard to cancel Planet Fitness? No, once you know where the catch is. What makes it feel hard is the extra screens: the cancel form opens in new tabs, and Planet Fitness makes two offers to keep you before the final Cancel membership click. If you can't sign in, you can still cancel in person at your home club or by letter. ## After you cancel your Planet Fitness membership - You keep access until your end date. In the recording, the membership was canceled on Nov 2 and access ran until Nov 16, the day before the next billing date. - Your account shows Cancel Scheduled until your end date. That's normal. - The website has no undo button. Contact your home club to keep your membership. Keep your screenshots of the review page, which shows your end date, and of the confirmation page until that date has passed. After it, check your bank or card statement once to make sure no new monthly charge shows up. If one does, those screenshots are what you show Planet Fitness or your bank. ## Do you have to cancel Planet Fitness in person? No. Planet Fitness also lets you cancel online or with a letter. If you'd rather go in, go to your home club and ask the front desk to end your membership. Planet Fitness's customer service FAQ names your home club for this, even if your PF Black Card lets you work out at other locations. Ask for a written confirmation that shows your end date, and keep it until that date has passed. If the desk can't print one, ask for it by email or write down the name of the person you spoke to and the date. ## How to cancel Planet Fitness by mail with a cancellation letter Planet Fitness accepts a written request mailed to your home club. Its FAQ doesn't say what the letter must include. Mail it early, because the 7-day cutoff before your billing date still applies, and keep a copy and your mailing receipt. > [Date] > > [Your name], [Your address], [Your phone number], [Your membership number] > > Please end my Planet Fitness membership and confirm my end date in writing. > > [Your signature] ## Can you cancel Planet Fitness over the phone? Planet Fitness doesn't list the phone as a way to cancel. Its customer service FAQ lists three ways: the member portal online, your home club in person, or a letter mailed to your home club. Email isn't on the list either. For billing or membership questions, the FAQ says to contact your home club first. If your home club is closed, the FAQ points you to Planet Fitness's member services department, which is open Monday to Friday, 9 am to 6 pm Eastern; the FAQ doesn't give a phone number for it. If you call anyway, ask for your end date in writing, and don't count on a call alone to stop the next charge. ## How to cancel a Planet Fitness Black Card membership The recording on this page is a PF Black Card cancellation, so the 10 steps above are the Black Card steps. Your plan name shows under Membership details in the member portal, with Manage next to it. Click Manage, then Cancel under More options, and follow the steps. You're canceled only after the second Cancel membership click. ## Planet Fitness cancellation fee and annual fee - Buyout fee, $58: only if your membership has a minimum term and you end it before the term is over. - Annual fee, $49: charged once a year. Cancel at least 7 days before your annual fee date to skip it. - Monthly charge, your plan's rate: cancel at least 7 days before your billing date to stop the next one. Classic starts at $15 and PF Black Card at $24.99 a month, and prices vary by location. Timeline: today, cancel any time before the cutoff. 7 days before billing is the last day to cancel and stop the next charge. Then comes the billing date and the next charge. Both dates are in the member portal and on your membership agreement. Planet Fitness says prices and some policies vary by location. ## Can you cancel Planet Fitness in the app? Planet Fitness doesn't list the PF App as a way to cancel. Use planetfitness.com in your phone's browser, or text zuzu. The app does show your billing details under My Billing Info & Balance. ## Planet Fitness cancellation FAQ Common questions about canceling Planet Fitness. Sources checked Nov 10, 2026. ### How do I cancel my Planet Fitness membership? On [planetfitness.com](https://www.planetfitness.com/), open My Account and log into your account, click Manage next to your membership, then Cancel. Answer the 2 required questions, say no to the freeze and the rate lock, and click Cancel membership twice. It works the same whether you call it your membership, your account or your subscription. You can also cancel in person at your home club or with a letter to your home club. ### Can you cancel Planet Fitness online? Yes. The member portal on [planetfitness.com](https://www.planetfitness.com/) is one of the 3 ways Planet Fitness lists. The recorded cancellation of a PF Black Card membership on Nov 2, 2026 took 10 steps and 2 min 13 s. ### Can you cancel Planet Fitness anytime? Planet Fitness says No Commitment memberships can be canceled at any time without a fee. If your membership has a minimum term and you end it early, Planet Fitness charges a $58 buyout fee. Either way, cancel at least 7 days before your billing date to stop the next monthly charge. ### Is there a fee to cancel Planet Fitness, and how much does it cost? Not for a No Commitment membership. Planet Fitness charges a $58 buyout fee only when a membership with a minimum term ends before the term is over. The $49 annual fee is a separate yearly charge, and you skip it by canceling at least 7 days before your annual fee date. ### What happens if I cancel Planet Fitness before the annual fee? If you cancel at least 7 days before your annual fee date, you skip the $49 annual fee. If you cancel later, the fee still goes through. Your billing dates are in the member portal and on your membership agreement. ### How do I cancel a PF Black Card membership? The same way. The recording on this page is a PF Black Card cancellation, so the 10 steps are the Black Card steps. To cancel in person, Planet Fitness says to go to your home club, even though a Black Card works at every location. ### Is it hard to cancel Planet Fitness, and why can't I cancel online? It takes 10 steps once you know the two offers to stay. If it seems not to go through, the cancellation may not be finished yet. In the recording, saying no to the rate lock only closed the pop-up, and the membership was canceled only after a second Cancel membership click. The cancel form also opens in a new tab, so check your other tabs if a page seems stuck. ### How long does it take to cancel Planet Fitness? The recorded cancellation took 2 min 13 s on the website, for 10 steps. Texting zuzu takes less than a minute of your own time. ### What happens when I cancel Planet Fitness, and when does my membership end? You can keep going to the club until the end date shown on the review page, and your account shows Cancel Scheduled until then. In the recording, the membership was canceled on Nov 2 and stayed active until Nov 16, the day before the next billing date. ### Can I freeze my membership instead of canceling? Yes. The first offer in the cancel flow is a freeze for two months in a row, once a year. Click Freeze Now on that pop-up to freeze instead, or No thanks, I still want to cancel to keep canceling. ### Can I undo a cancellation? Not on the [website](https://www.planetfitness.com/). Contact your home club if you want to keep your membership. ### Can an app or service cancel Planet Fitness for me? zuzu can. Text zuzu that you want to cancel Planet Fitness, then send it the login code Planet Fitness texts you. zuzu goes through the same steps, says no to both offers and texts you when it's done, with your end date. ## Sources Fees, deadlines and the ways to cancel come from Planet Fitness's [customer service FAQ](https://www.planetfitness.com/about-planet-fitness/customer-service) and [membership page](https://www.planetfitness.com/gym-memberships). The rest comes from the recorded cancellation on Nov 2, 2026. Checked by Harsh, zuzu. ## Cancel more subscriptions you don't use and save money Each guide follows one real cancellation on the company's own website, with every click recorded. - [Cancel ChatGPT](https://zuzu.ai/guides/how-to-cancel/chatgpt/index.md): 6 steps, 33 s on the website - [Cancel Netflix](https://zuzu.ai/guides/how-to-cancel/netflix/index.md): 5 steps, 44 s on the website - [Cancel Paramount+](https://zuzu.ai/guides/how-to-cancel/paramount-plus/index.md): 5 steps, 27 s on the website - [Cancel Peacock](https://zuzu.ai/guides/how-to-cancel/peacock/index.md): 4 steps, 20 s on the website - [All cancel guides](https://zuzu.ai/guides/how-to-cancel) ## Cancel your Planet Fitness membership easily and start saving today Text zuzu and it's handled: https://camp.zuzu.ai/c/cancel-planet-fitness zuzu is not affiliated with Planet Fitness. Planet Fitness is a trademark of its owner.