# How to cancel ChatGPT See every click it takes to cancel [ChatGPT](https://chatgpt.com/) Go, recorded on a real account. It took 33 s and 6 steps, from the home screen to the confirmation. - Page: https://zuzu.ai/cancel-guides/chatgpt - Video (0:33): https://zuzu.ai/cancel-guides/chatgpt/media/cancel-chatgpt-by-hand.mp4 - Updated: Nov 3, 2026 ## Quick facts - 33 s to cancel on the website. - 6 steps from the home screen to the confirmation. - No offers to stay, only an optional survey. - Billing date is when your access ends, not the day you cancel. ## Cancel ChatGPT step by step You'll need your ChatGPT login. ### 1. Open the profile menu Go to [chatgpt.com](https://chatgpt.com/) and click your name in the bottom left corner. [Watch at 0:00](https://zuzu.ai/cancel-guides/chatgpt?t=0#watch) ![ChatGPT home screen with the name and Go plan in the bottom left corner](https://zuzu.ai/cancel-guides/chatgpt/media/step-1.jpg) ### 2. Click Settings In the menu, click Settings. [Watch at 0:05](https://zuzu.ai/cancel-guides/chatgpt?t=5#watch) ![Profile menu open with Settings highlighted](https://zuzu.ai/cancel-guides/chatgpt/media/step-2.jpg) ### 3. Open Billing Scroll down the settings list and click Billing. [Watch at 0:07](https://zuzu.ai/cancel-guides/chatgpt?t=7#watch) ![Settings list scrolled down to Billing](https://zuzu.ai/cancel-guides/chatgpt/media/step-3.jpg) ### 4. Click Cancel plan Billing shows your plan and its renewal date at the top. Scroll down and click Cancel plan. [Watch at 0:12](https://zuzu.ai/cancel-guides/chatgpt?t=12#watch) ![Bottom of the Billing page with the Cancel plan button](https://zuzu.ai/cancel-guides/chatgpt/media/step-4.jpg) ### 5. Click Cancel subscription The pop-up says when your access ends. Click Cancel subscription. [Watch at 0:20](https://zuzu.ai/cancel-guides/chatgpt?t=20#watch) ![Pop-up saying the Go subscription stays active until Dec 3, 2026, with Cancel subscription and Go back](https://zuzu.ai/cancel-guides/chatgpt/media/step-5.jpg) ### 6. Check that your plan is canceled An optional survey opens in a new tab, and you can close it. Billing now says your plan is canceled and won't renew. [Watch at 0:27](https://zuzu.ai/cancel-guides/chatgpt?t=27#watch) ![Billing page saying the plan is canceled with access until Dec 3, 2026, and a Renew plan button](https://zuzu.ai/cancel-guides/chatgpt/media/step-6.jpg) ## After you cancel - You keep access until your billing date. In the recording, access runs until Dec 3, 2026, one month after the payment. - Billing shows Renew plan. Changed your mind? Click Renew plan before your end date. - Canceling doesn't refund this month. In the recording, Billing still showed the $8.48 payment, with no refund. ## ChatGPT cancellation FAQ Common questions about canceling ChatGPT. Sources checked Nov 3, 2026. ### When should I cancel to avoid the next charge? At least 24 hours before your next billing date. Billing shows the date. Before the cancellation in the recording, it said the plan auto-renews on Dec 3, 2026. ### Do I lose access as soon as I cancel? No. You keep your plan until the end of the billing period, and the pop-up shows the date before you confirm. In the recording, the plan was paid for and canceled on Nov 3, and ChatGPT Go stays active until Dec 3. ### Will I get a refund if I cancel ChatGPT? Canceling on its own doesn't refund what you've already paid. OpenAI says payments are generally non-refundable, though your legal rights still apply. In the recording, the plan was canceled the same day the $8.48 payment went through, and Billing showed no refund. ### Will ChatGPT try to keep me? No. The recorded cancellation showed no discount or offer to stay, only an optional survey after the last click. ### Do I have to fill out the cancellation survey? No. It opens in a new tab after you click Cancel subscription. You can skip it: in the recording, Billing still said the plan was canceled and won't renew. ### How do I cancel ChatGPT on iPhone or Android? If you subscribed through the Apple App Store, cancel it in your Apple subscriptions. If you subscribed through Google Play, cancel it in your Google Play subscriptions. If you pay on [chatgpt.com](https://chatgpt.com/), use the steps above. ### Does deleting my ChatGPT account cancel my subscription? Not if you subscribed through the Apple App Store. Deleting your account doesn't cancel an App Store subscription, so cancel it through Apple first. If you subscribed through Google Play, check your Google Play subscription and cancel it there if it's still active. To stop paying, you don't need to delete anything: canceling the plan leaves your account in place. ### Can I undo a cancellation? Yes. After you cancel, Billing shows a Renew plan button. Click it before your end date to keep your plan. ### What does zuzu do? zuzu is an assistant you text. Ask it to cancel ChatGPT and it does the steps above, then texts you when it's done. Start at https://zuzu.ai/ ## Sources Timing, refunds and app store rules come from OpenAI's help articles on [canceling](https://help.openai.com/en/articles/7232927) and [refunds](https://help.openai.com/en/articles/7232895), as they read on Oct 26, 2026. The rest comes from the recorded cancellation on Nov 3, 2026. ## Skip the 33 s Text zuzu and it's handled: https://zuzu.ai/ zuzu is not affiliated with OpenAI. ChatGPT is a trademark of OpenAI.